At Sences, we aim to provide you with a seamless shopping experience from the moment you place your order to the time it arrives at your doorstep. Please review our shipping policy for details on processing, delivery times, and costs.

Order Processing

  • Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays) after the order is placed.
  • Order Confirmation: Once your order has been processed, you will receive an email confirmation with your order details and a tracking number.

Shipping Rates & Delivery Times

We offer a variety of shipping options to meet your needs:

  • Standard Shipping:
    • Delivery Time: 5-7 business days
    • Cost: $5.99 (Free on orders over $75)
  • Expedited Shipping:
    • Delivery Time: 2-3 business days
    • Cost: $12.99
  • Express Shipping:
    • Delivery Time: 1-2 business days
    • Cost: $19.99
  • International Shipping:
    • Delivery Time: 10-15 business days
    • Cost: Calculated at checkout based on destination

Note: Delivery times are estimates and may vary based on your location and any unexpected delays with the carrier.

Free Shipping

  • We offer free standard shipping on all domestic orders over $75. No promo code is required, and the free shipping option will automatically apply at checkout.

Shipping Restrictions

  • We currently ship to the United States and select international locations. If your country is not available at checkout, please contact us at [support@sences.com] for assistance.
  • We do not ship to P.O. Boxes or APO/FPO addresses.

Tracking Your Order

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

Delivery Issues

  • Lost or Stolen Packages: Sences is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. If your package is lost or stolen, please contact the carrier directly.
  • Incorrect Address: Please ensure your shipping address is correct when placing your order. Sences is not responsible for delays or losses due to incorrect shipping information.

International Shipping & Customs

  • Customs Duties and Taxes: International orders may be subject to customs duties, taxes, and other fees levied by the destination country. These charges are the responsibility of the recipient.
  • Customs Delays: Sences is not responsible for delays caused by customs clearance.

Order Changes

  • If you need to make changes to your order or shipping address, please contact us at [support@sences.com] within 24 hours of placing your order. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

Contact Us

For any questions or concerns regarding your shipping, please reach out to us at:

Email: [support@sences.com]